Contact
How Can I Track My Order?
Once your order is confirmed, you will receive an email with your order number. To track your package, visit our Tracking Page and enter your order number or email address.
Where Can I Place an Order?
At the moment, we only sell in Australia.
What Is the Processing Time for an Order?
Our shipping timeline takes 4 to 11 business days and consists of the following steps:
Orders are processed within 1 to 3 business days (if placed before 22:00) from the time of purchase.
How Long Does Delivery Take?
Once shipped, delivery typically takes 3 to 8 business days, depending on your location.
What Are the Shipping Costs?
We offer free shipping on all orders—no hidden fees, regardless of size or weight. For more details, please visit our Shipping policy.
What Is Your Return Policy?
We accept returns within 30 days of receiving your order. Please note:
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For full details, visit our Return policy.
Are There Any Exceptions to the Return Policy?
Yes, partial refunds may be issued for returns that:
- Show signs of use
- Are not in their original condition
- Are damaged or missing parts (not due to our error)
- Are returned more than 30 days after delivery
Please review our Return policy for complete details.
I Have an Issue With My Order. How Can I Contact You?
If you need assistance, visit our Contact Page to reach our support team. We’re happy to help!
Contact Information:
Email: info@manroesydney.com
Or visit our Contact Page
Company Information:
Website name: http://Manroesydney.com
Store name: Manroe Sydney
Address: (Address here)
Email: info@manroesydney.com
Contact Page
Phone number: (Phonenumber here)
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.
How can I track my order?
Once you've placed your order, you'll receive a confirmation email with your order number. You can check the status of your order anytime on our "Track Order" page by entering your order number or email address.
Other frequently asked questions
How long is the processing time for an order?
The processing time for each order can take up to 5 business days after the order is placed.
How long does delivery take?
Once your order is processed and shipped, you can expect your products to arrive within 6 to 9 business days.
What are the shipping costs?
Shipping is always free. There are no additional fees for shipping, regardless of the size or weight of your package.
What is the return policy?
You can return a product within 30 calendar days after receiving it. The return shipping costs are the responsibility of the buyer. Once approved, the refund will be issued to the original payment method. For more details, please refer to our return policy.
I have an issue with my order, how can I contact you?
If you have any issues with your order or other questions, please contact us at info@kariboosydney.com or leave a message via the chat in the bottom right corner, and we’ll get back to you as soon as possible.
For more information, please visit our FAQ page. If you can’t find an answer, feel free to contact our customer service at info@kariboosydney.com or reach out to us through the contact form below.