Return Policy

Returning Items

If you’re not fully satisfied with your purchase, you may return items in their original condition within 30 days of delivery. Please include the tracking number with your return. Refunds for the purchase price will be processed once we receive the returned items.

All returns must be approved by our customer service team before being shipped back. Once returned, our team will inspect the package, and once accepted, we will provide the refund within 5 working days.

Received a Faulty Item?

If you receive a defective or damaged item, contact our support team immediately with the following details:

  • Your order number
  • The damaged item’s name
  • A description of the issue
  • A clear photo of the fault

For damage during delivery, please also include a photo of the damaged parcel. Claims for delivery damage must be made within 7 days of receiving your order. Please note that refunds, exchanges, or replacements cannot be processed without proof of damage.

Received the Wrong Item?

If you were sent the wrong item, contact our support team right away and provide:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received
  • A photo of the item you received

Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order for the desired item.

Faulty Products

We cover the costs of returns for faulty, damaged, or defective items.

Returning Items for Other Reasons

For returns due to ordering the wrong size, changing your mind, or no longer needing the item, return shipping costs are the customer’s responsibility. Please obtain a return receipt for tracking purposes.

Return Address

The return address will be provided by our customer service team. For more information, please contact them at info@manroesydney.com.

Return Label

We do not provide a return label. This is the customer's responsibility.

 

Contact Information:

Email: info@manroesydney.com

Or visit our Contact Page

Company Information:

Website name: http://Manroesydney.com
Store name: Manroe Sydney
Address: (Address here)

Email:  info@manroesydney.com
Contact Page
Phone number: (Phonenumber here)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.